HOUSE CLEANING SERVICE POLICES
house cleaning service policies document will be updated as needed,
so please ask about time to time to make sure about changes. It's not
that we want to have tons of rules and regulations, it's just that we
want to make sure we are all on the same page, and that's where this
Cleaning Service is VETTED, BONDED AND FULLY INSURED and
has specialized in providing quality high professional
cleaning in Lisburn and surrounding areas 10 miles from 1
of April 2011.
are responsible for all payroll taxes and have workers compensation
provide all equipment and supplies, but will use specialty products
at the client’s instruction (supplied by the client).
House guarantee consistent high quality cleaning services. We employ
reliable, trustworthy cleaning people that are motivated by company
incentives and rewards. The same dedicated crew will clean your home
on each visit( excludes their holidays).
the safety of our employees, please make us aware of the location of
any and all firearms. Our employees have also been instructed not to
lift any items over 15 kilo. For the safety of our employees they
have been instructed to never open the door while in a customer’s
home with the exception of one of Shining House workers. From time to
time I will be stopping by just to follow up on the cleaning. This is
to insure that the service provided meets Shining House standards.
goal is to exceed your expectations for professional cleaning
services in Lisburn and surrounding areas. We inspect our work before
leaving the premises. If
the Client is not satisfied with the cleaning standard of certain
areas after the cleaning, the Company’s operatives will come back
to the Client’s home and re-clean those areas free of charge.
Requests received by more than 24 hours after the service was
provided unfortunately do not been accepted. Also full payment
for our service must been done within 7 days from date of our come.
Client agrees to allow the Company back to re-clean any disputed
areas/items before making any attempts to clean those areas/items
himself or arranging a third party to carry out cleaning or repair
services with regards to the above. Failure to do so will void our
Company Guarantee and we will consider the matter fully settled. If
payment has not been received in full or has been stopped by the
Client we will immediately refer the account for collection, make CCJ
and use Credit Note what can affected your credit score in the
notify us as soon as possible with any changes or cancellations. We
always try to accommodate your schedule.Please
make sure that we can enter your home, either by providing us with a
key, a code, or having someone to open the door for us. Shining
House reserve time for your cleaning; therefore we are require a
24-hour cancellation notice. Customer can cancel an appointment on
website, by phone or Facebook Page. There is no charge for
cancellations made with 24-hour notice on business days (M-S, 8 am to
8 pm). However, we charge a £25 fee for cancellations made with less
than 24-hour notice.
clients must cancel by close of business on the preceding Saturday.
A £25 fee is automatically billed for a late cancellation.
you are invoiced each time when we are in your home, full payment is
required upon completion of the cleaning service. You may pay by
check (made payable to M GROSZ), cash, or call to pay by credit
card. No credit card information is stored electronically.
Outstanding balances must be paid prior to the next 7 days. After
that time we will charge additional amount £0.50 each unpaid day
until full payment will be done.
cleaning crew will immediately notify the client of any accidental
damage that occurs during any job. While
we make every effort not to break items, accidents do happen.
is always attempted but not guaranteed. For this specific reason, we
request all irreplaceable items (whether monetarily or sentimentally
valued) be stored and/or not cleaned by our staff. Shining House must
be notified within 24 hours of service if damage is discovered.
Unfortunately after that time your request don't be accepted. Shining
House is not responsible for damage due to faulty and/or improper
installation of any item. All surfaces (i.e., marble, granite, etc.)
are assumed sealed and ready to clean without causing harm.
pets are important to us. For their safety as well as ours, please
let us know
how they should be handled. Shining House is not responsible for
cleaning out litter boxes or any messes due to ill pets. Please let
us know if you have a preference for a certain product that you would
like us to use. We will do our best to accommodate your requests. We
do our best to be as flexible as we can with the schedule to
accommodate the needs of all our clients. During the holidays we
appreciate your flexibility as we attempt to fill our clients’ many
requests for additional service.
SHINING HOUSE CLEANING SERVICE WILL NOT:
HOUSE CLEANING SERVICE WILL NOT:
any pet problems such as urine, fecal matter or vomit.
up any blood stains or clothing with blood.
ladder higher than the 3rd rung.
heavy furniture such as sofa's, refrigerators, wall units, etc.
Shining House never requires you to tip, but it is a powerful way to say
thanks to your cleaning. Even a personal note from you expressing
your appreciation for their service can mean a great deal.
Provider's can get few photos to show their hard work ''BEFORE''
and ''AFTER'' to use it for flyers, Facebook Page or website but never
been use the Customers Names or contact details to provide from who they are.
fee equal to one year’s cleaning service will be charged to any
client who hires an employee of Shining House Cleaning Service or
hires a former employee of Shining House Cleaning Service within one
(1) year following the employee’s last day as an employee of
Shining House Cleaning Service.
to Contact Us
Shining House Cleaning & Domestic Service
5 ROYAL GARDENS
client of Shining House , I understand that once I have accepted an
appointment time, and have been placed on a house cleaner’s
schedule, that I have agreed to all of the terms of this agreement.
If there are any terms of this agreement that I do not agree with I
will request in writing an amendment to the agreement. I understand
that I will not be placed on a schedule until a mutual agreement has
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